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Boiler fault guide

Why Is My Boiler Reset Button Not Working?

If the boiler reset button is not clearing the fault, or the boiler resets and immediately locks out again, the problem is usually deeper than a simple control glitch.

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What the reset button is actually doing

The reset function tells the boiler to try its start-up sequence again after a lockout. If the original fault is still present, resetting will not solve it.

Why the reset may appear not to work

The boiler may be immediately detecting the same fault again, which is why the reset feels ineffective or only works for a few seconds.

When to stop resetting and call an engineer

If the reset does not clear the lockout, or the boiler trips again right away, book a repair visit so the actual cause can be diagnosed safely.

Do not DIY these repairs

  • Do not keep pressing reset repeatedly
  • Do not open the casing to chase the internal fault
  • Do not ignore a boiler that is locking out again immediately

What usually fixes it

  • Repairing the underlying ignition or control fault
  • Restoring pressure or sensor operation
  • Replacing a failed control-related component

Frequently asked questions

Is this something I should ignore for now?

No. Boiler and heating faults usually get worse if the underlying cause is left unresolved, especially if the boiler is shutting down or leaking.

Can I safely diagnose the internal fault myself?

No. You can carry out basic visual checks, but internal boiler parts and gas-related work should be left to a qualified engineer.

Will this automatically mean I need a new boiler?

Not always. Many common faults can be repaired once the real cause has been identified.

Related pages

Need the fault diagnosed?

Book a boiler repair visit

If the problem keeps returning or your heating has stopped, book a proper diagnosis from a Gas Safe engineer.

Common symptoms

  • The reset button does nothing
  • The boiler resets and then locks out again
  • You still have no heating or hot water after resetting

Safe checks

  • Check whether the boiler has power and the controls are calling for heat
  • Check the display for a fault code before pressing reset again
  • Check the pressure gauge for obvious low pressure